Our new qualification enhances Customer Service in Healthcare which will support you when you are dealing with residents families patients and internal and external customers within the Health and Social Care environment. This course has continuous running intakes. Please apply and the Admissions Team will contact you to assist you further including advising on enrolment dates.
- Entry Requirements, Units, Assessment and more...
Entry Requirements
This course is suitable for a range of levels. College staff will support you at the enrolment stage to confirm your eligibility for the course.
Assessment Method
Online assessment workbooks and classroom activity.
Aims of the course
Preparing to Deliver Customer Service in Health and Social Care Settings Effective Communication for Health and Social Care Understand the Specific Needs of Customers and Patients Accessing Health and Social Care Services Team Work in Health and Social Care Setting.
Progression Opportunities
Level 2 Certificate in Common Health Conditions Level 2 Certificate in Awareness of Mental Health Problems Level 2 Certificate in Understanding Working in the Health Sector Level 2 Certificate in Preparing to Work in Adult Social Care Level 2 Certificate in Working in the Health Sector.
Facilities
The course will be delivered through blended learning including online assessments and face-to-face workshops.
Career Options
This qualification is designed to enable learners to develop the knowledge and understanding required to work with customers within the health and social care sector.
