Course Advice

020 3757 3000

Careers

Back to Diploma in ICT Systems Support Specialist (Networking) (Level 3) Programme

IT User Support Technicians

IT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction.

Tasks

  • Provides technical support to IT users
  • Advises users on how to resolve hardware and software problems
  • Installs and upgrades hardware, cables, operating systems and/or appropriate software
  • Facilitates user access to systems
  • Refers more complex or intractable problems to appropriate IT professionals
  • Researches possible solutions in user guides, technical manuals and other documents
  • Maintains a log of work in progress, calls received, actions taken and problems detected
  • Reports on commonly occurring queries to detect underlying problems.

Entry Requirements

Entry is possible with a variety of academic qualifications and/or relevant experience. Entrants typically possess GCSEs/S grades and A levels/H grades together with appropriate NVQ/SVQ (Levels 2, 3 or 4) or an equivalent vocational qualification. Some employers may demand a relevant degree. Training is provided off- and on-the-job supplemented by specialised courses. Postgraduate and professional qualifications and apprenticeships in some areas are available.


What could I earn?

Salaries for this occupation tend to start at £33,000 per annum and can progress up to £53,000 per annum.

Is it in growth or decline?

There are currently 11,601 employed IT User Support Technicians in the region.

Apply Now

Search for a course or your favourite subject, find more information and begin your application.

snapcode