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Back to Computer Maintenance Essentials (Level 2) Programme

IT Operations Technicians

IT operations technicians are responsible for the day-to-day running of IT systems and networks including the preparation of back-up systems, and for performing regular checks to ensure the smooth functioning of such systems.

Tasks

  • Administers, monitors and supports internal/external networks, servers, email, database and security systems
  • Configures and sets up new server systems
  • Schedules and performs system maintenance tasks, such as loading user applications, programs and data
  • Analyses systems and makes recommendations to improve performance
  • Identifies problems, agrees remedial action and undertakes emergency maintenance if required
  • Performs server backup and recovery operations and restarts systems following outages
  • Acts as a liaison between users, outside suppliers, and other technical teams.

Entry Requirements

Entry is possible with a variety of academic qualifications and/or relevant experience. Entrants typically possess GCSEs/S grades and A levels/H grades together with appropriate NVQ/SVQ (Levels 2, 3 or 4) or an equivalent vocational qualification. Some employers may demand a relevant degree. Training is provided off- and on-the-job supplemented by specialised courses. Postgraduate and professional qualifications and apprenticeships in some areas are available.


What could I earn?

Salaries for this occupation tend to start at £34,000 per annum and can progress up to £50,000 per annum.

Is it in growth or decline?

There are currently 14,753 employed IT Operations Technicians in the region.

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Coronavirus update

Lewisham College is closely monitoring all communications and guidance as it becomes available. This information is for students and staff and reflects updates from the World Health Organisation (WHO) and Public Health England (PHE). We are prepared to escalate our contingency arrangements in the event of change.

The government is monitoring the situation closely and will continue to work with the WHO and international community. For staff and students it remains business as usual across our sites and our workplaces.

Please note that, at present, this advice refers only to arrivals from Wuhan, and not the remainder of China. If you have returned from Wuhan you should:

General guidance for those planning visits to Wuhan or other destinations in China

The Foreign and Commonwealth Office (FCO) maintains updated travel advice for those planning a trip to Wuhan or other destinations in China. This is available at:

www.gov.uk/foreign-travel-advice/china

Note

This advice is derived from The Department of Health and Social Care will be publishing updated data on a daily basis at 2pm until further notice:

https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public#situation-in-the-uk

Supplementary Q&A for individuals wishing to know more around how the UK is managing the risk:

https://publichealthmatters.blog.gov.uk/2020/01/23/wuhan-novel-coronavirus-what-you-need-to-know/