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CIOB CIH Level 2 Certificate in Housing Maintenance

Course at a glance

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  • Hours: 6 hours per week, 18 weeks
  • Next start date(s): September, February
  • Course Location: Lewisham Way Campus
  • Who's it for: Adult Learner 19+, Employer

Is this course for me?

This course suits:

  • Maintenance professionals operating within the social housing sector.
  • Non-technical staff from either a customer service or housing management background (including those working in specialist repairs call centres) who want to qualify and progress to become a recognised professional.
  • Staff working in social housing who want to move from a technical to a management role or vice versa

What will I study?

This course aims to address and accredit a range of generic skills such as communications, technical knowledge, customer care and ICT that will improve service delivery to tenants, residents, service users and employers and increase the value of staff to their organisation.

Subjects:

  • Customer Service Skills for Housing
  • Housing Technology and Maintenance
  • Structures and Operations of Housing Organisation
  • Housing Regulations and Legislation

What can I do next?

This can lead to the CIOB-CIH Level 3 Certificate in Housing Maintenance or the CIH Level 3 Housing Services Certificate.

This can lead to employment in:

  • Social Housing Organisations
  • Private contractors working on social housing repairs and improvement contracts

What are the entry requirements?

You will need to be working in a paid or voluntary capacity in a relevant post and possess a good level of written and spoken English. This may be assessed by a test and/or interview.

How will I be assessed?

Assessment is by written assessment set by the CIOB-CIH and internally set assignments, reports and presentations. There are no formal exams.

What will it cost?

If you are under 19 and a home student, in most circumstances, you don't pay any fees. However, you will need to find this out when you apply.

Course fee: £810 Exam fee: £105

Please note: For courses of more than one year, the fees stated apply to the first year only. These costs are for the academic year 2010-2011 only.